📌 Turf Usage Policy

Effective Date: 21-04-2026

Welcome to Turfy. We are committed to providing a safe, fair, and enjoyable experience for all users and turf partners.

By booking and using a turf through the Turfy platform, you agree to follow this Turf Usage Policy. This policy ensures proper use of facilities and helps maintain a respectful environment for all players and staff.

📌 General Guidelines

• 🏟️ Users must use the turf only during their booked time slot
• 🤝 Respect other players, staff, and turf owners at all times
• 🧹 Maintain cleanliness and dispose of waste properly
• 🕒 Arrive on time and vacate the turf promptly after your slot ends

📌 Responsible Usage

• ⚽ Use sports equipment properly and safely
• 🚫 Any damage to turf property or equipment will be chargeable
• 🔊 Avoid excessive noise, abusive language, or disruptive behavior
• ❌ Alcohol, smoking, and any illegal substances are strictly prohibited

📌 Safety & Conduct

• 🧑‍🤝‍🧑 Follow basic sportsmanship and fair play rules
• ⚠️ Play at your own risk; Turfy is not responsible for injuries
• 🩹 First aid or emergency support may vary by turf location
• 🚷 Entry may be denied for unsafe or inappropriate behavior

📌 Rules & Restrictions

• 📵 Follow all specific rules set by the individual turf owner
• ⛔ Misuse of booking (subletting, sharing slots without permission) is not allowed
• 📆 Repeated violations or no-show behavior may lead to account restrictions
• 🔒 Turfy reserves the right to suspend or block users violating policies

📌 Final Authority

Turfy and turf owners reserve the right to:

• Deny entry
• Cancel bookings
• Take necessary disciplinary or legal action in case of violations

📌 Support

For any issues, concerns, or assistance related to turf usage, please contact our support team via the Turfy app.

Refund & Cancellation Policy

Effective Date: 21-04-2026

Welcome to Turfy. We understand that plans may change, and we aim to provide a fair and transparent cancellation process for all users and partners.

By booking a turf through the platform, you agree to the following Refund & Cancellation Policy.

📌 1. Cancellation Policy

• Users can cancel their bookings directly through the Turfy before the scheduled slot time.
• Refund eligibility depends on the cancellation timing prior to the booking start time.

📌 2. Refund Structure

Cancellation Time Before Slot Refund Eligibility

• More Than 24 hours before booking 100% Refund (no fee applicable)
• Between 12 to 24 hours before booking 50% Refund
• Between 4 to 12 hours before booking 15% Refund
• Between 0 to 4 hours before booking No Refund

📌 3. Refund Processing

• Refunds will be processed to the original payment method used during booking.
• Refund processing may take 5–7 business days depending on the bank or payment provider.
• Convenience fees, gateway charges, or taxes (if applicable) may be non-refundable.

📌 4. Late Cancellation & No-Show

• Users who repeatedly cancel bookings at the last minute may face temporary booking restrictions.
• Failure to appear at the booked turf slot without cancellation will be treated as a No-Show, and no refund will be provided.

📌 5. Turf or Platform Cancellation

In rare situations where a booking is cancelled due to:

• Weather conditions
• Turf maintenance
• Technical issues
• Operational problems

Turfy reserves the right to:

• Reschedule the booking, or
• Provide a suitable partial/full refund depending on the situation.

📌 6. Important Notes

• Refund eligibility is calculated based on the official booking start time.
• Refund amounts are calculated on the booking amount only.
• Once a refund is processed, it cannot be reversed.

📌 7. Contact Support

For refund or cancellation-related queries, users may contact the support team through the official support section available in the app.