Refunds and Cancellations

  • Since, we sell customized products, no order cancellation request shall be accepted.
  • No refunds shall be processed.
  • However, we will reproduce your order if we verify that we have made an error.
  • We must be notified with 72 hours from delivery of any defects.
  • We may request that you return 100% of a defective order within 5 business days before we agree to redo your order.
  • Hitchki will gladly reimburse return shipment costs of authorized exchanges/ returns.