Refunds and Cancellations
- Since, we sell customized products, no order cancellation request shall be accepted.
- No refunds shall be processed.
- However, we will reproduce your order if we verify that we have made an error.
- We must be notified with 72 hours from delivery of any defects.
- We may request that you return 100% of a defective order within 5 business days before we agree to redo your order.
- Hitchki will gladly reimburse return shipment costs of authorized exchanges/ returns.